FAQ's

1. How can I place an order?

  • You can place an order by selecting the desired product, adding it to your cart, and proceeding to checkout. Follow the prompts to enter your shipping details, select a payment method, and place your order.

2. What payment methods do you accept?

  • We accept a variety of payment methods including credit/debit cards, UPI, digital wallets, and Cash on Delivery (COD).

3. How can I track my order?

  • Once your order is dispatched, you will receive the tracking details via SMS, WhatsApp, or by our shipping partner. You can track your order using the provided tracking number.

4. Can I cancel my order?

5. What is your return policy?

  • We offer a 7-day return policy for wrong or damaged products delivered. Please refer to our Refund Policy for more details.

6. How long does it take for a refund to be processed?

  • Refunds are processed within 48-72 hours after clearing the quality check process and will be credited to the original mode of payment.

7. Is my personal information secure?

  • Yes, we implement stringent security measures to protect your information. Please refer to our Privacy Policy for more details.

8. Do you ship internationally?

  • Currently, we only ship within India. Please subscribe to our newsletter for updates on international shipping.

9. Are there any shipping charges?

  • Shipping charges, if any, will be clearly mentioned at the time of checkout. We occasionally offer free or discounted shipping promotions.

10. How can I contact customer support?

11. What if I receive a defective or wrong product?

  • If you receive a defective or wrong product, please contact us within 7 days of receiving the product, and we will arrange for a return, exchange, or refund as per our Refund Policy.

12. Can I place a COD order?

  • Yes, we do accept Cash on Delivery orders. However, COD orders are subject to verification and certain restrictions. Please refer to our Shipping & Cancellation Policy for more details.

13. Do you offer gift wrapping services?

  • Currently, we do not offer gift wrapping services. Please check back later or subscribe to our newsletter for updates on our services.

14. How do I subscribe/unsubscribe to Bluebear newsletters?

  • You can subscribe to our newsletters by entering your email address in the ‘Subscribe’ section on our website. To unsubscribe, click on the ‘Unsubscribe’ link at the bottom of any newsletter you receive from us.